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Sutton Auto Factors
Returns Policy

RETURNING OR EXCHANGING PRODUCTS

We hope you will be satisfied with any product purchased on our website, but if you wish to return a product to us for any reason you may do so within 28 days of the despatch date. It must be in a saleable condition and in its original, undamaged packaging. We will refund the price of the product to the purchaser, but we will consider the overall condition of the product being returned when making a refund. Delivery and collection charges will be refunded in the event of faulty or incorrect items.

Goods returned which have been correctly supplied will be subject to a 15% handling charge.

HOW TO RETURN OR EXCHANGE PRODUCTS

Under no circumstances may any items be returned to the Company without prior authorisation from the Company.
All goods will be collected by the Company’s own courier at a charge of £25.00 plus VAT.

Please note that we cannot exchange or accept the return of certain products. All non-stock items which are special orders cannot be accepted for refund. Once the packaging has been opened on the following products, for reasons of safety or security, we are unable to refund or exchange them unless they are faulty: -

Engine management items, electrical products, tools.

To obtain authorisation to return an item please: -

* Telephone our mail order division on
0115 983 5280 between 9 am and 5 pm.

Please have a copy of your sales invoice to hand or if contacting us by email please quote the invoice reference. This will enable us to quickly track your details.

We will issue a Goods Return Number (GRN) and arrange a suitable collection date and time. Please mark the parcel with our GRN number and ensure you are at home at the time the collection has been arranged. Your statutory rights are not affected.

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Autospares (Sutton) Ltd, Unit 3 Ventura Court
Lowmoor Road Business Park, Kirkby-in-Ashfield
Nottingham, NG17 7DF, UK