Any item that is being returned needs to have a detailed reason and the invoice number.
(The Invoice is your proof of purchase)
Any items that are returned as 'Incorrectly ordered' or 'No longer required' MUST be returned in their original packaging, undamaged and ready to sell again. If the packaging is found to be unfit for resale there will be no refund or subject to a repackaging charge, the item will be checked to make sure there are no signs of being fitted, you will be notified of this before with pictures showing proof of damage
Any return needs to be approved and a GRN number issued. (GRN - goods returned number)
Any cost of postage for any return item is at the cost of the buyer with no refunded cost.
An item returned without an allocated GRN number has no guarantee of being processed and could result in no refund/replacement being organised and also the possibility of not being able to locate an item.
Please return the unused goods to us with the original invoice within 14 days.
Under the Sale of Goods Act 1979 a consumer may be entitles to a refund, replacement, repair and/or compensation where goods are faulty or not as described.
In other cases where the consumer has brought an item and is no longer required there is no automatic right to return goods.
NON RETURNABLE PRODUCTS
Air flow sensors Air mass meters
Air temp sensors Alternators
Batteries EGR valves
Glow plugs Idle control valves
Ignition components Injection fuel pumps
Oxygen sensors Relays
Spark plugs Starter motors
Switches and sensors Throttle potentiometer
All engine management components Bulbs
IMPORTANT WARRANTY INFO:
Warranty is ONLY valid if the item is fitted by a fully qualified mechanic. We will ask for a letter from the mechanic with the business letterhead for proof.
We will need a full report detailing how the part has been diagnosed as faulty and without this letter we are unable to make any warranty claims.
The length of warranty varies on the items we sell, but all start from date of purchase (please keep proof and date of purchase recorded and safe).
There is NO WARRANTY on items that have been fitted incorrectly and we don't accept claims for labour on faulty goods that are returned.
NO WARRANTY CLAIM ON PARTS THAT HAVE BEEN FITTED BY NON QUALIFIED MECHANICS
Please use a trackable return service and keep the receipt.
Our warranty will only cover a replacement for any faulty item, and not a refund.
Our warranty is limited liability for product only and doesn’t cover labour /fitting / inconvenience / car hire/ breakdown charges or any other damage.