Any item that is being returned needs to have a detailed reason and the invoice number. (The Invoice is your proof of purchase)

Any items that are returned as 'Incorrectly ordered' or 'No longer required' MUST be returned in their original packaging, undamaged and ready to sell again. If the packaging is found to be unfit for resale there will be no refund or subject to a repackaging charge, the item will be checked to make sure there are no signs of being fitted, you will be notified of this before with pictures showing proof of damage

Any return needs to be approved and a GRN number issued.  (GRN - goods returned number)

Any cost of postage for any return item is at the cost of the buyer with no refunded cost. - Tracked / Signed postage is recomended to confirm postage. if the item is lost in transit its is at the buyers behest to chase the delivery company or chase a claim,

An item returned without an allocated GRN number has no guarantee of being processed and could result in no refund / replacement being organised and also the possibility of not being able to locate an item.

Please return the unused goods to us with the original invoice within 14 days in its original packaging, all items are checked upon return to comfirm non use,

Returns will not be accepted at any Sutton Auto Factors branches only posted to the mailorder department,

                                                    FAO MAIL ORDER, 6 Ventura Court, Lowmoor Business Park, Kirkby-in-Ashfield, Nottinghamshire, NG17 7DF,

Under the Sale of Goods Act 1979 a consumer may be entitles to a refund, replacement, repair and/or compensation where goods are faulty or not as described.

In other cases where the consumer has brought an item and is no longer required there is no automatic right to return goods.

NON RETURNABLE PRODUCTS

Air flow sensors                                             Air mass meters

Air temp sensors                                            Alternators

Batteries                                                         EGR valves

Glow plugs                                                     Idle control valves

Ignition components                                       Injection fuel pumps

Oxygen sensors                                             Relays

Spark plugs                                                    Starter motors

Switches and sensors                                    Throttle potentiometer

All engine management components            Bulbs

IMPORTANT WARRANTY INFO:

Warranty is ONLY valid if the item is fitted by a fully qualified mechanic. We will ask for a letter from the mechanic with the business letterhead for proof.

We will need a full report detailing how the part has been diagnosed as faulty and without this letter we are unable to make any warranty claims.

The length of warranty varies on the items we sell, but all start from date of purchase (please keep proof and date of purchase recorded and safe).

There is NO WARRANTY on items that have been fitted incorrectly and we don't accept claims for labour on faulty goods that are returned.

NO WARRANTY CLAIM ON PARTS THAT HAVE BEEN FITTED BY NON QUALIFIED MECHANICS

Please use a trackable return service and keep the receipt.

Our warranty will only cover a replacement for any faulty item, and not a refund.

Our warranty is limited liability for product only and doesn’t cover labour / fitting / inconvenience / car hire / breakdown charges or any other damage.